The Importance of Culture
From an HBR article, "The Contradictions that Drive Toyota's Success":
From Once Upon a Car: The Fall and Resurrection of America's Big Three Automakers:
"Toyota has a strict hierarchy but it gives employees freedom to push back. Voicing contrarian opinions, exposing problems, not blindly following bosses orders - these are all permissible behaviors."
From Once Upon a Car: The Fall and Resurrection of America's Big Three Automakers:
[Mark] Fields learned quickly how Ford was ruled by pay grades, status, and titles. The first time he raised his hand in a big meeting, he was shot down by his boss... 'You never say anything until you tell your manager.'Might be all we need to know about the difference between the two companies.
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